Our return policy is designed to ensure your satisfaction with your online boutique purchases. Here are the key points of our return policy:
1. Return Period: We offer a 30-day return window from the date of delivery for most items. Some exclusions may apply, so please review the product’s description for specific return guidelines.
2. Condition: Items must be in their original condition, with tags attached, and in their original packaging.
3. Refund or Exchange: You can choose between a refund to your original payment method or an exchange for another item of equal value.
4. Return Process: To initiate a return, please contact our customer support team for a return authorization and detailed instructions.
5. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
6. Processing Time: We aim to process returns within 5-7 business days from the date we receive the returned items.
7. Final Sale Items: Certain items may be marked as “Final Sale,” and they are not eligible for return or exchange. Please review the product description for such information.
Please note that our return policy may vary slightly, so we recommend reviewing the specific return policy provided on our website or contacting our customer support for any additional questions or clarifications. We are committed to ensuring your satisfaction with your boutique shopping experience.